Last Updated: 18 August 2026

Sugar Mill Residences respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us or making a reservation.

This Privacy Policy explains what information we may collect, how we use and protect it, and the choices available to you.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name

• Email address

• Telephone number

• Country, address or other contact information where required

• Check-in and check-out dates

• Number of guests

• Accommodation selected

• Services or extras requested

• Booking notes, enquiries or special requests

• Booking and payment status or transaction references

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information and website activity where this information is generated by our hosting, security, analytics or website services.

2. How We Use Your Information

We use personal information where reasonably necessary to:

• Process and manage accommodation reservations

• Confirm, modify or cancel bookings

• Communicate with you regarding your stay

• Respond to questions and enquiries

• Arrange services or requests associated with your reservation

• Process or verify payments

• Maintain booking and financial records

• Operate, secure and improve our website

• Prevent fraud, misuse or unauthorized activity

• Meet applicable legal, regulatory, accounting or reporting requirements

We do not sell your personal information.

3. Reservations

When you make a reservation through our website, the information you provide is used to administer your booking and communicate with you before, during and, where necessary, after your stay.

Reservation information may include your contact details, stay dates, number of guests, selected accommodation, requested services and other information you voluntarily provide.

Please avoid submitting sensitive personal information in booking notes or enquiry forms unless it is necessary for us to assist you.

4. Payments

Where online payment facilities are provided, payments may be processed through a third-party payment provider.

The payment provider may collect information required to authorize and process your transaction in accordance with its own privacy and security practices.

Sugar Mill Residences may receive information such as the payment status, amount paid, transaction reference and related booking information.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies that are necessary for the website and booking system to function properly.

These may be used for purposes such as:

• Maintaining website functionality

• Remembering booking or session information

• Website security

• Measuring website performance

If analytics, advertising or other non-essential tracking technologies are introduced, we will provide appropriate information and, where required, obtain consent before those technologies are used.

You can also control cookies through your browser settings. Disabling essential cookies may affect some website or booking functionality.

6. How We Share Information

We may share personal information only where reasonably necessary to operate our accommodation and provide services to you.

This may include trusted service providers such as:

• Website hosting and technical service providers

• Booking system providers

• Payment processors

• Email delivery providers

• Professional advisers, accountants or service providers where necessary

• Government, regulatory or law-enforcement authorities where disclosure is required by law

Service providers may only receive information reasonably necessary to perform the relevant service.

We do not sell or rent guest information to third parties.

7. Third-Party Services

Our website may use or link to services operated by third parties.

When you interact directly with a third-party service, including a payment provider or external website, that provider’s own privacy policy and terms may apply.

Sugar Mill Residences is not responsible for the privacy practices of websites or services that we do not operate.

8. How We Protect Your Information

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, controlled administrative access, access restrictions, backups, software updates and appropriate security controls.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable operational, accounting, tax, legal or regulatory requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, it may be securely deleted, anonymized or otherwise disposed of where appropriate.

10. Your Privacy Rights

Subject to applicable law, you may contact us regarding personal information we hold about you.

Depending on the circumstances, you may request that we:

• Provide information about personal data we hold about you

• Correct inaccurate or incomplete information

• Update your personal information

• Delete information where there is no continuing lawful or operational reason to retain it

• Address concerns about how your information has been collected or used

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, financial, contractual or legitimate business purposes.

11. Children’s Information

Our website and accommodation services are intended to be used by adults making reservations for themselves and their travelling parties.

Information about children should only be provided by a parent, guardian or other person authorized to make the reservation.

We do not knowingly seek to collect personal information directly from children through the website.

12. International Service Providers

Some of the technology providers used to operate our website, booking services, email services or payment facilities may process information outside Saint Lucia.

Where this occurs, we take reasonable steps to use reputable providers and to ensure personal information is handled appropriately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or business practices.

The latest version will be published on this page with the updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact:

Sugar Mill Residences
Saint Lucia
Email: [email protected]
Website: sugarmillresidences.com

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